Privacy Policy

Introduction

At Muted Boundary, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. By accessing our website or using our services, you consent to the collection, use, and disclosure of information in accordance with this policy.

Data We Collect

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Book a tour or travel service
• Sign up for our newsletter
• Contact us with inquiries or feedback
• Participate in surveys or promotions

The personal information we may collect includes:

• Personal Identifiers: Name, email address, postal address, phone number, date of birth
• Financial Information: Credit card details, billing address (note: payment processing is handled through secure third-party providers)
• Identification Documents: Passport details, visa information (when required for booking travel services)
• Health Information: Dietary requirements, allergies, medical conditions (only when relevant for your safety during tours)
• Travel Preferences: Accommodation preferences, travel interests, special requests

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Time and date of your visit
• Pages you visit
• Referring website address

We may also collect information about how you interact with our website using cookies and similar technologies. For more information, please see our Cookie Policy section below.

How We Use Your Data

We use the information we collect for various purposes, including to:

• Provide Our Services: Process bookings, arrange travel services, and manage your account
• Customer Service: Respond to your inquiries, provide support, and address concerns
• Personalization: Tailor our website and services to your preferences and interests
• Marketing and Communication: Send newsletters, promotions, and updates about our services (if you have opted in)
• Analytics: Analyze usage patterns to improve our website and services
• Legal Compliance: Comply with legal obligations, including reporting requirements
• Safety and Security: Protect our users, services, and business

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: You have given us your explicit consent to process your data for specific purposes
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you (e.g., booking a tour)
• Legal Obligation: Processing is necessary to comply with a legal obligation
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these interests do not override your fundamental rights and freedoms

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, email delivery, and website hosting
• Travel Partners: Hotels, airlines, local tour operators, and other travel service providers necessary to complete your booking
• Legal Authorities: Government agencies or regulatory bodies when required by law or to protect our rights
• Corporate Affiliates: Our parent company, subsidiaries, and affiliates, where applicable

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws. We do not allow our third-party service providers to use your personal data for their own purposes.

International Transfers

We may transfer your personal information to countries outside your country of residence, including outside the European Economic Area (EEA) or the United Kingdom. When we do so, we ensure appropriate safeguards are in place to protect your information, such as standard contractual clauses approved by the European Commission or UK authorities.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

For tax purposes, we typically retain basic information about our customers for seven years after they cease being customers.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request copies of your personal information
• Rectification: The right to request that we correct inaccurate or incomplete information
• Erasure: The right to request that we delete your personal information in certain circumstances
• Restriction: The right to request that we restrict the processing of your information in certain circumstances
• Data Portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to our processing of your personal information
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information.

Cookie Policy

Cookies are small text files that are placed on your device when you visit our website. We use cookies and similar technologies to enhance your browsing experience and to understand how our website is used.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Functional Cookies: Enable personalized features and remember your preferences
• Analytical/Performance Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites to enable personalized advertising

Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences through their settings. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For EU/EEA residents: You have the right to lodge a complaint with your local data protection authority if you believe that we have not complied with applicable data protection laws.